Check-in staff were pleasant, quickly resolving an issue with my remote. The bed was comfortable and breakfast options were decent. Unfortunately, the room had a funky smell, reminiscent of a smoking facility, which was quite off-putting. Additionally, a lack of clarity on pool hours and a rude interaction with staff marred the experience. There were also cleanliness concerns, including improperly hung bathroom doors and an alarming discovery in the drawer that should not have been there.

Decent Stay with Room for Improvement

During our one-night stay, we appreciated the comfortable king room. However, the maintenance issues were disheartening, including water leaks in the hallways. Breakfast was standard fare, but we missed variety.

The staff's friendliness was a bright spot during my stay, though the hotel had its downsides. The carpets needed cleaning and the bathroom showed signs of neglect. Despite these issues, the bed was comfortable and I found the location convenient for my needs.

This place suits me perfectly with great free wi-fi, 24-hour reception, and a lovely outdoor swimming pool. On my first visit, the staff helped me find transport, which I greatly appreciated. I recommend trying the fresh cookies in the lobby!

The outdoor pool was a fantastic way to unwind, and the comfy lounge chairs made it even better. However, the biscuits at breakfast were pretty hard to chew, so maybe just skip those!

During my stay, I discovered some local gems like Shilla Korean Restaurant just a hop away – talk about a flavor explosion! The friendly staff made my stay feel like family. And oh, those fresh cookies in the lobby? They hit the sweet spot after a long day!

Now, let's keep it real, the service team had some serious issues with communication, and there were times I felt racially stereotyped. Not the kind of vibe I’m looking for, especially as a 60-year-old black man. That left a sour note.

The outdoor swimming pool is nice for relaxing. Check-in staff were friendly. The area outside felt a bit unsafe at night.

The Best Western stay was exceptional. The room was modern and immaculate, equipped with ample charging stations and a comfortable workspace. The staff provided outstanding service, promptly addressing all inquiries. Amenities like a well-stocked gym and a relaxing pool added to the experience. Breakfast included a variety of options, from fresh waffles to eggs, ensuring a satisfying start to the day.

The breakfast area was slightly crowded during peak hours.

The room was decent, but there was a strange smell throughout our stay.